Turning Problems into Profits

Glitch with VSP Dual Coordinations

March 2022.  For several months, VSP has been experiencing a glitch with the way they process dual benefit coordinations for glasses. Even when opticians files the COB correctly, VSP has been processing the coordination wrong. On the VSP remit, the patient will have two back-to-back claim entries, but both process as primary, costing the practice money. As OBS billers come across these errors, we are calling VSP and asking them to correct it.