Turning Problems into Profits

Office Training




We find that staff members at our offices often have many of the same questions.  This is especially true when offices hire new staff.  Therefore, OBS is starting to compile a video library of common topics our offices often ask us about. These videos have good information for practices who are new to OBS, but they’re also a nice review for established clients as well.

As we expand our video content, if there’s a subject you would like us to cover, please let us know


These videos are password-protected. If you’re an OBS client and you are not able to access the video, please contact your coordinator toll-free at 877–727–3695 for the new password.


STANDARD BILLING PROCEDURES:  This three-part training video review the standard billing procedures for optometric practices to ensure their insurance billing goes smoothly and claims process quickly. Doctors and staff members should watch all three parts since the information applies to all positions in the office. Topics include important billing considerations for doctors, front desk, and checkout. Each video is approximately 10 minutes.


MEDICAL BILLING MODEL:  This two part video covers both the doctor’s and staff’s role in implementing a medical billing model to ensure fairer reimbursements to the practice when you’ve provided medical care.  These are longer videos (20 minutes and 10 minutes) but each are packed full of critical information about how to correctly handle both medical and routine claims.


Dual Routine Eye Exams

VSP Medically Necessary Contacts   

Coordination of Benefits   

Cataract Co-Manages    

Medicare vs Medicare Replacement Plans  

Filing DMERC Glasses with Dispense Date

VSP Glasses Verification Log

Using the IRS


IMPORTANT NOTICE: OBS has made every effort to ensure we have included valid, correct information in these training videos at the time they were created. However, insurance billing changes regularly as payers update their policies, and there will always be exceptions to every “rule,” especially when dealing with regional payers and state Medicaids.  OBS can advise our clinics based on our experience in the field and exposure to industry standards, but all billing/coding decisions and office policies are ultimately the responsibility of the doctors and practice.