Turning Problems into Profits


1.22.2018  The latest iteration of inaccurate EyeMed disbursements involves remits from the middle of February for which the paid amount is exactly double what the claims on the EOB add up to.  For example, the remit may say the deposit was for $350, but there will only be $175 in payment when we post.  Other clinics are seeing two identical remits for the same amount, same patients but with different check numbers.

EyeMed claim representatives tell us they’re aware of the problem but they have little additional information.  As we encounter these double payments, we’ll be reaching out to our offices on the Team Site to have you confirm how much money was actually deposited into your bank account.  If you were truly paid double, we’ll need to post the additional monies so we’ll have something to offset future chargebacks when EyeMed recoups the overpayment.   But it could be that you were paid correctly and it’s just the remit that’s wrong.  Either way, we have to know for sure in order to reconcile accounts correctly.