Hoya IT Glitch Resulted in No VSP Glasses Payment in September

10/4/2023  When working our unpaid AR accounts, our billers identified a common problem: missing VSP payments for glasses jobs completed at Hoya labs. We immediately escalated the problem, and Hoya discovered they had not been billing VSP for their glasses jobs. Apparently there was an IT glitch in their system. Today we received a notice from our contact at Hoya that the issue has been resolved. All claims have now been sent to Eyefinity, and offices should start to receive payment in the next one to two VSP payment cycles. Hoya also confirmed that they have put measures in place to prevent a reoccurrence of the problem. The problem started 9/6/23, so offices who sell a lot of Hoya products will notice a drop in their last couple of  VSP checks. However, we expect all missing accounts to be paid by month’s end.