Last year was a big year for OBS.  We simply ran out of room at our old building on West Central and had to make a decision.  We either had to stop helping any more doctors or make the decision to grow.  Of course we decided to continue to help doctors who needed our services!  We moved into our 20,000 square foot facility in August, and it’s been a wonderful adventure ever since!  Our new space and additional staff have allowed us to help more practices.  In order to ensure that we provide the same quality in our services with the new growth, we’ve added two more senior billers as Coordinators on our management team.  The role of the Coordinator is two-fold:  to assist our billers with questions as difficult claims arise and to help our clinics with whatever they may need.  Please know that these ladies are experts in their field and are here to assist you in any way that they can!

Below is a picture of our management team taken at a recent in-house leadership training.  The team meets weekly in our beautiful new conference room to plan and organize for the week.  We make sure to stay on top of  your billing so you don’t have to!

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EMPLOYER EXCELLENCE AWARD

On February 12, the Wichita Technical Institute presented Optometric Billing Solutions with their Employer Excellence Award in recognition of the work we do to support their Medical Billing and Coding program.  Many of our staff are graduates of WTI.  Brooke sits on their advisory board, and we serve as an externship site for some of their top students. OBS is honored to partner with WTI and are proud of our certified billers who are graduates of this outstanding program.

While WTI gives their students excellent training in medical billing and coding, when we hire one of their graduates we continue to expand their experience and knowledge. All new billers at OBS go through a rigorous eight week training program designed to make them experts in the field of optometric billing.  They must also learn very specific, proprietary billing processes to ensure accounts are worked correctly, efficiently, and timely.  After classroom training, all new staff members work with a mentor for another four weeks.  Mentors continue to monitor their performance and answer questions as they begin to work for our doctors, and new staff do not finish this training process until they can demonstrate a 95% accuracy rate or higher.  But to be fair, staff training never really ends.  All billers at OBS are assigned to a senior billing manager for continued help and support, and each month we provide in-service education to keep our billers abreast of changes in the industry.

Thank you, WTI, for recognizing Optometric Billing Solutions with the Employer Excellence Award, and we accept this honor on behalf of our staff.  We appreciate the strong education WTI has given so many on our billers and commit ourselves to continue providing our team members with the tools they need to be the best in our field!   For we know the tremendous success OBS has enjoyed rests in the high caliber of work and dedication of our staff!

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GO RED!   GO TEAM PUGA!

On February 6, Optometric Billing Solutions celebrated national Go Red for Women day in honor of our very own Brittany, aka “Puga.”  Brittany has been courageously battling heart disease since she was a young teenager and is currently a spokesperson for the American Heart Association.  We love Brittany and we love healthy hearts, so to show our support OBS went red!  Go Team Puga!