Sometimes patients have a difficult time understanding why they owe a balance after their insurance claim has processed. Deductibles, coinsurance, copays, and noncovered services can be confusing if you don’t work in the field. Unfortunately, there are always a handful of patients who are upset with the doctor’s office if they owe more than they expected, not understanding that their plan’s coverage is outside of our hands. In fact, coverage is based entirely on the decisions they or their employer made when they purchased the plan. Therefore, we’ve compiled a brief handout that goes over terms, hoping that this will help unhappy patients understand why they owe and redirects their questions to their insurance company.
Print PDF here: Patient Insurance Coverage
