For those of us who live in the world of health insurance, we sometimes forget how confusing it can be for our patients.  We recently had a doctor who was concerned because so many of her patients didn’t understand their deductibles, copay, coinsurance, etc., and their confusion resulted in frustration that was often directed at her staff.

If your staff has to deal with patients who are frustrated because they don’t understand why their insurance didn’t pay more, perhaps the handout we’ve prepared will help!  It’s purpose is to explain common insurance terms that deal with patient responsibility for their healthcare costs.  In addition, it’s meant to remind patients that their coverage is based on decisions they made when choosing a healthcare plan, and that as their healthcare provider you have little control over what their plan covers.  This is a conversation patients must have with their insurance company.

Let us know if your staff finds this handout helpful!  We are always looking for ways to make your staff’s jobs easier.

Link to Patient Insurance Education handout:  Helping Patients Understand their Insurance

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OBS just started new clinics is Indiana and Mississippi.  Welcome to our new practices!  It’s been a joy working with you!

We serve optometric practices in 39 states–but our goal is to be in all 50.  If you live in one of the “white” states, please call us!  We’re the largest optometric billing company in the country, but we won’t feel like we’re done until we have clinics in every state and can truly say we know every insurance payer’s rules and policies in the entire nation.  We love digging in and learning new payers and finding out their rules–even if some are kind of quirky!  (You wouldn’t believe some of the state Medicaid rules that are out there!)  It’s what gives us the advantage in billing.  Because we know the ins-and-outs of so many insurances in so many states, we know how to get claims paid.  We admit we’re a little obsessed, but we LOVE seeing checks rolling in to our practices and their ARs all but disappearing!  We even have an all staff meeting every month just to celebrate clinics with the lowest ARs and recognize the billers who made it happen.

How can we help you?

May Day at OBS!

May Day was officially on Sunday this year, but our staff came in to a fun and tasty surprise on May 2–May Baskets!   Branda and Kathie made charming May baskets for the entire staff, quite a feat when you realize we have over 70 employees!  Thanks, ladies!  Your thoughtfulness was appreciated!