Turning Problems into Profits

Helping Patients Understand their Insurance Coverage

Patient InsuranceFor those of us who live in the world of health insurance, we sometimes forget how confusing it can be for our patients.  We recently had a doctor who was concerned because so many of her patients didn’t understand their deductibles, copay, coinsurance, etc., and their confusion resulted in frustration that was often directed at her staff.

If your staff has to deal with patients who are frustrated because they don’t understand why their insurance didn’t pay more, perhaps the handout we’ve prepared will help!  It’s purpose is to explain common insurance terms that deal with patient responsibility for their healthcare costs.  In addition, it’s meant to remind patients that their coverage is based on decisions they made when choosing a healthcare plan, and that as their healthcare provider you have little control over what their plan covers.  This is a conversation patients must have with their insurance company.

Let us know if your staff finds this handout helpful!  We are always looking for ways to make your staff’s jobs easier.

Link to Patient Insurance Education handout:  Helping Patients Understand their Insurance